Last Updated: August 25, 2020

PBHS, Inc. (“PBHS,” “we,” “us,” or “our”) is committed to protecting your privacy. We collect information through our websites. This Privacy Notice explains how PBHS collects, uses, and shares your personal information collected via:

  • PBHS.com
  • New.PBHS.com

In this Privacy Notice, we refer to pbhs.com & new.pbhs.com as the “Website.” If you do not agree with this Privacy Notice, do not use the Website. This Privacy Notice only applies to the Website. It does not apply to third party websites or services linked to the Website, other PBHS websites or services, or offline activities related to PBHS.

By using the Website, you consent to the transfer of this information and to PBHS’ use of your information as explained in this Privacy Notice.

General

We only process your personal information when we have a lawful basis to do so. For purposes of this Privacy Notice, “personal information” is defined as information that identifies, or can be used to identify, an individual. We collect personal information from individuals visiting our Website and creating PBHS accounts.

PBHS is the controller of personal information that you provide through the Website. Our legal bases for processing your personal information include your consent, fulfillment of a contractual obligation, and where we have a legitimate interest to process your personal information, provided that our interests do not outweigh your individual rights and freedoms.

Our legitimate interests include:

  • Investigating, preventing, and protecting against fraud, security risks, threats to you and others, and violations of this policy;
  • Verifying your identity and account;
  • Protecting and defending our rights and properties, including intellectual property;
  • Complying with laws and regulations that apply to us, as well as responding to requests from law enforcement or government authorities or as otherwise required by law;
  • Improving your experiences with our products and services;
  • Understanding and improving our Website, user experience, and customer relationships; and
  • Enabling our business operations.

Where we rely on your permission to process your personal information, you have the right to change, withdraw, or withhold your consent.

Personal Information Collection

We collect personal information that you choose to share with us, as well as information provided directly by your browser or device when you visit our website. The personal information we collect will vary depending on how you interact with the Website.

Contact Us

When you contact us via the Website, we ask for your first and last name, email address, company name, phone number, and state. We will also collect the content of your message, which will include any additional information you choose to share with us and ask you to specify the type of request you are submitting. We collect this information when you initiate contact with us for the purpose of responding to your communication.

Submit an Application

When you apply for a job with PBHS, we will collect your first and last name, email address, and your preference for notification about future PBHS positions. We collect this information for the purpose of creating an account with our employment portal, which enables you to apply for jobs and receive notifications when new jobs become available.

After creating an account, we collect your contact information (including telephone number), email and address, and details about your work experience and education. You may also choose to complete our voluntary self-identification form, which includes information about your ethnicity, sex, and immigration, disability, and veteran status. We will only collect this information if you choose to complete the form. We will also collect any information you disclose in your cover letter and resume, which will include any additional personal information you choose to share. We collect this information for the purpose of evaluating your skills and qualifications against the requirements of the job(s) to which you applied.

Create an Account

When you create an account via the Website, we collect your first and last name, email address, site-specific display name, IP address, GPS location, and electronic signature. We collect this information for the purpose of establishing your account.

Interact with the Website

If you have created an account, we also collect information about your purchases, account funding, favorite products, customer service inquiries, products reviews, and social networking preferences related to PBHS services (e.g., pages or entities you like, recommend or follow). We collect this information for the purpose of administering your account, recommending products, and improving your user experience.

Social Media Features and Widgets

Our website includes social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Personal Information Collected from Web-Based Technologies

When you interact with our web-based platforms, we automatically collect information from your browser and device.

Browser or Device Information

We automatically receive and record information on our server logs from your browser, including your device type, IP address, browser type, Internet Service Provider, date/time stamp, clickstream data, cookie information, your web traffic (the websites you come from and go to from the Website), and your engagement with certain pages and features of the Website.

We collect this data for the following general purposes:

  • Customizing your user experience
  • Fulfilling your requests for products and services
  • Promoting and improving services
  • Contacting you
  • Assess the needs of your business to determine suitable products
  • Administer your account
  • Conduct research and analysis

We also collect your IP address(es) for the purpose of analyzing website trends, administering the site, and tracking user movement for aggregate usage analysis. This website usage information enables us to provide our users with an ever-improving site, service, and general offering. Except where you have provided consent for us to use your identifiable personal information, we only use anonymous, aggregate data that cannot be used to identify you individually for our analytics research.

Cookies and Web Beacons

The Website uses cookies to collect information about you and your activity on the Website. “Cookies” are small files placed on your computer by your browser and are often used to make websites work, as well as provide information to the website operator. This information will be retained only for the duration and in the manner permitted by law and in accordance with the sections below of this Privacy Notice entitled “Your Privacy Rights” and “Storage and Disposal of Personal Information.”

PBHS uses this information to remember you on the Website and to enhance your experience with the Website. You have the ability to decline cookies by modifying the settings in your browser. If you decline or disable cookies, please note that certain functionalities of our website may no longer work. To learn more about cookies, visit http://www.allaboutcookies.org.

Third-Party Cookies and Web Beacons

Some content or applications on our website are served by third parties, including content providers and application providers. Our third-party partners may use cookies alone or in conjunction with web beacons or other tracking technologies already in your browser to collect information about you when you visit our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

Third-party cookies and web technologies are controlled by our advertising partners and not subject to this Privacy Notice. If you have any questions about the practices of such third party, you should contact the responsible third-party directly.

To learn more about opting-out of cookie-targeted advertising on the Website (sometimes referred to as online behavioral advertising or OBA), visit www.AboutAds.info.

Personal Information Use

How we use your personal information will depend on how you interact with the Website and the personal information you have shared with us.

Respond to Your Requests

We use your personal information to respond to your requests, including your communications, questions, and requests for receipts.

Customer Testimonials

We post customer testimonials on our website which may contain personally identifiable information. To request removal of your personal information from Testimonials or comments, please contact us.

Enhance Website and User Experience

We use the information regarding the use of our website to analyze and administer the site and track user movement for web analytics purposes. This website usage information enables PBHS to provide you with an ever improving Website, services, and general offerings. Except where you have provided consent for us to use your identifiable personal information for our analytics research, we only use anonymous, aggregate data that cannot be used to identify you individually.

Manage Account

If you have created an account, we will use your personal information to administer your account. If necessary, we will also use your personal information to verify your identity and provide you with access to your account should you become locked out or forget your login and password.

Conduct Marketing and Advertising

We may combine information related to your purchases, use of the Website, and interactions with our advertising and promotional content with the same information from other users of the Website to inform our advertising and marketing content, including sharing this anonymous, aggregate data with our third-party advertising partners. This anonymous, aggregate information cannot be used to identify you individually, and we do not disclose or sell your personal information to our advertising partners.

Meet Legal Obligations

In certain circumstances, we may be required to disclose your personal information to law enforcement, as part of court proceedings, or as otherwise required by law. We will only share the information we are required to disclose by law and only when we are required to do so.

Security and Fraud Prevention

When necessary, we will use your personal information, including email communications, to preserve the security of our Website, systems, and personal information in our control. If necessary, we will also use your personal information to investigate possible fraud, to identify violations of this Privacy Notice and our terms and conditions, and to prevent any attempted harm to our users.

Personal Information Sharing and Disclosure

We share your personal information when you have granted us permission to do so, when it is necessary to fulfill our obligations to you, or when it is in the legitimate interest of our business to do so, provided that our interests do not outweigh your individual rights and freedoms.

Support Vendors

When necessary, we share your data with third-party vendors working on our behalf to provide specific business support services, including payment processing, website hosting and management, and providers of application programming interfaces (“APIs”) and other functions.

APIs are application program interfaces, and are a set of routines, protocols, and tools for building software applications. PBHS shares information with third party vendors and service providers only to the extent necessary to provide those APIs and services for which they are hired.

Website Analytics Companies

When necessary, we share anonymous, aggregate information regarding visitors to our website with third-party website analytics companies. These companies use this aggregate data, which has been stripped of any personally identifying information about you, to provide us with insight regarding our web usage patterns. As we only share anonymous, aggregate data, this information cannot be traced back to you individually by either us or the website analytics vendors.

We use Google Analytics to provide us website usage and analytic reports, which necessitates us sharing your anonymous, aggregate data. You may choose not to share your data with Google by installing the Google Analytics opt-out browser add-on, which instructs your browser not to provide your website usage data to Google Analytics. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout to install the browser add-on.

Please note that installing the Google Analytics opt-out browser add-on will only disable the use of Google Analytics and will not prevent data from being sent to the website itself or to other web analytics services.

Other Users

If you choose to share User Content on the Website, such as product reviews and certain social networking preferences (e.g., pages you “Like” or “Follow”), this information may be viewed by the general public. Accordingly, PBHS cannot ensure the privacy of any personal information included in your User Content.

Marketing and Advertising Partners

We may partner with third parties to provide third-party advertising content. When we do so, we do not disclose or sell your personal information to our third-party advertising partners. However, we will share anonymous, aggregate information about how our users collectively interacted with the advertising content. This information cannot be used to identify you individually.

Legal Requirements

As required by law, regulation, or legal process, we will share your personal information with government authorities, enforcement officials, or third parties as necessary to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

Security and Fraud Prevention Efforts

When necessary, we will share your personal information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations or suspected violations of this Privacy Notice, our agreements or arrangements with you or other policies in effect from time to time to which you are subject, or as otherwise required by law.

Your Privacy Rights

Depending on your jurisdiction, you may be entitled to exercise certain individual rights. Examples of jurisdictions that provide individuals with privacy rights are the Canada (Personal Information Protection and Electronic Documents Act or PIPEDA) and California (California Consumer Privacy Act). To exercise any individual rights you may have, contact our DPO as described in the “Contact Us” section of this Privacy Notice.

Canada Privacy Rights

If you are a Canadian data subject, you may have certain privacy rights. Your rights include:

• Accessing your personal information under our custody or control • Amending (by correction, deletion, or addition) personal information that is inaccurate or incomplete • Withdrawing your consent at any time (subject to legal or contractual restrictions and reasonable notice)

California Privacy Rights

We provide our California customers with specific rights regarding their Personal Information. The section describes the rights that you have under California law and explains how to exercise those rights. In the past 12 months, we have collected the following categories of personal information under California privacy law:



Category of Information Examples Collected
Personal Identifiers First and last name, email address, company, telephone number, address, online identifier, device identifier, internet protocol (IP) address [Yes]
Personal Information under California Customer Records Statute First and last name, address, telephone number, education, employment, employment history, credit or debit card number, or any other financial information. Some personal information included in this category may overlap with other categories [Yes]
Commercial Information Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies [Yes]
Internet or Network Activity Information Browsing history, search history, and information regarding interactions with an Internet Web site, application, or advertisement [Yes]
Geolocation Data Address, location of kiosk used, GPS [Yes]
Professional or Employment-Related Information Current employer, employment history [Yes]
Financial Information Credit or debit card information [Yes]
Inferences about You Profile reflecting preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes [Yes]


We have disclosed the above information for business purposes to our affiliates, service providers, customers, and other users of the Website as described in this policy.

No Sale of Personal Information

In the preceding twelve (12) months, we have not sold and will not sell any personal information to non-affiliated third parties without your consent. We, also, have not and will not sell the personal information of minors under 16 years of age to non-affiliated third parties without affirmative authorization.

Right to Know About Personal Information Collected, Used, or Disclosed

You have the right to request that we disclose certain information to you about our collection, use and disclosure of your Information over the past 12 months. Once we receive your request and verify your identity, we will disclose to you: (1) the categories of Information we collected about you; (2) the categories of sources for the Information; (3) our business or commercial purpose for collecting or disclosing that Information; (4) the categories of third parties with whom we shared that Information; and (5) the specific pieces of Information we collected about you in the preceding 12 months.

Right to Delete Personal Information Collected or Maintained

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your request and verify your identity, we will permanently delete (and direct our service providers to delete) your personal information from our records, unless a legal exception to deletion applies. In our response to your request to delete, we will specify the manner in which we have deleted your personal information or, if we must deny your deletion request, the basis for this refusal.

Right to Non-Discrimination for Exercise of Privacy Rights

We will not discriminate against you for exercising any of your rights by: (1) denying you goods or services; (2) charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (3) providing you a different level or quality of goods or services; or (4) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercising Your Rights

To exercise the rights described above, please submit a verifiable consumer request to us by either:

Facebook Pixel Tracking

PBHS uses Facebook pixel tracking to help us improve the effectiveness of Facebook Ads and identify audiences on Facebook that may be interested in our services. You can opt out of future tracking by using the form below. Additionally you may request deletion of your existing data from Facebook by visiting this link https://www.facebook.com/help/contact/784491318687824

Your request to not sell your data will be stored for this browser and device

If you clear your cookies, your preference will be forgotten. While PBHS does not “sell” personal information of its readers as the term “sell” is traditionally understood, “sell” under the CCPA is broadly defined. It includes the sharing of personal information with third parties in exchange for something of value, even if no money changes hands. For example, sharing an advertising or device identifier to a third party may be considered a “sale” under the CCPA.

Authorizing an Agent

You may designate an authorized agent to submit your consumer request on your behalf, so long as the authorized agent has your written permission to do so and you have taken steps to verify your identity directly with us.

Verifying Your Request

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify your identity or authority to make the request. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.

To verify your identity, we ask that you to provide us with the following information when you submit your request: (1) first name, (2) last name, and (3) phone number or email. We will use the above information to verify your identity. Depending on your type of request or the information requested by you, we may require additional information to verify your identity and fulfill your request.

California law also requires that we disclose how we respond to “do-not-track requests” from our users. At this time, we do not currently respond to “do-not-track” requests from our users’ browsers.

Other Jurisdictions

If you request that we erase or forget your personal information, we will comply with your request to the extent permitted by law (sometimes other applicable laws require that we keep certain personal information). When we maintain personal information because of a legal requirement, the personal information will be used only for that purpose and maintained only for the amount of time required to comply with applicable law.

Other Important Information

Third-Party Links

The Website may contain links to websites and content owned or operated by third parties. We sometimes provide links to other websites and means of being involved with us on social media. We do not make any representations, warranties, or endorsement of these website or their privacy policies and practices. You should carefully review the privacy information for a third-party website before providing personal information to these third-party websites.

This Privacy Notice applies only to the Website specified in this Privacy Notice and not to any third-party websites.

Data Retention

PBHS shall continue to store and use your personal information for as long as you continue to use the Website and shall permanently dispose of your personal information in a secure manner upon the earlier of the following:

  • The initial purpose for obtaining the personal information has been satisfied;
  • You exercise your right to be forgotten (if applicable) by requesting the erasure of your personal information;
  • When required by law.

If you have questions regarding this Privacy Notice or PBHS’s collection, use, storage, or disposal of your personal information, please contact PBHS’s Data Protection Officer (“our DPO”) at 800-840-0739. You are also permitted to file a complaint with us or the appropriate data protection authority in your jurisdiction. To file a complaint with us, contact us at [email protected]

Children Under the Age of 18

The Website is not intended for individuals under the age of 18. If you are under 18 you must have a parent’s or guardian’s permission prior to submitting information to the Website. PBHS takes special care to protect the privacy of children under the age of 16 and encourages parents to actively participate in their child’s online activities. PBHS abides by the requirements of the Children’s Online Privacy Protection Act (COPPA) and other relevant laws, to the extent applicable. The Website does not target and are not intended for children under the age of 16, and PBHS does not knowingly collect personal information from them. If PBHS discovers personal information from a child gathered through the Website, PBHS will delete that data.

Privacy Notice Changes

This Privacy Notice may be amended at any time by posting a new version at: www.pbhs.com. PBHS may highlight with a pop-up or otherwise notify you of an amendment if the amendment is significant or is required by law. The new version will become effective on the date specified in the new version. By continuing to use the Website following the posting of a new Privacy Notice, you agree to be bound by the new version. If you do not agree to the new version, you should stop using the Website.

Contact Information

If you have any questions about this Privacy Notice, the practices of this site, or functionality of the Website, you can contact PBHS at:

PBHS 3785 Brickway Blvd STE 200, Santa Rosa, CA 95403

Email: [email protected] Toll-Free Telephone Number: 800-840-0739