Common FAQs:

Secure mail works from any internet browser, just like Gmail or Yahoo! There is no additional software or downloads. You can access it from any device that has access to the internet. Simply login at with any existing email and password and you can begin to use the system. It looks like most common webmail based programs.
No! Secure Mail is open to everyone.
Our MySecurePractice is a closed system to allow the security we need to protect your secure information. Secure email does not integrate or work in conjunction with any practice software. To send XRAYS or images from your software, save them to your desktop and upload them as attachments to your secure message.  Please note with the purchase of our Outlook Plugin;  if your software can already send attachments directly to an outlook email, you can then use SecureMail “Send Secure” feature to send this information securely through Outlook.
You can send secure files up to 100MB.
For HIPAA compliance, you are required to reset your own password. Go to the login screen and choose the “Forgot Password” option. You will be prompted to enter your account’s email address and will be sent a link to reset your password.
Yes, PBHS now integrates with Microsoft Outlook versions 2010, 2013 and 2016. Our optional Outlook plugin enables users to send and receive message directly via Outlook on your PC. No need to change how you email your colleagues and patients. Continue to use Outlook without violating HIPAA.
No, there are no storage limitations.
You can send unlimited emails per day with SecureMail
You can only send messages to one recipient at a time.
Secure Mail is $10 per email account per month. 1 account is $10 monthly, 2 are $20, etc.  Our SecureMail optional Outlook Plugin is $3 per email account per month.
There is no contract with secure mail, you may cancel at any time.
Secure messaging services offer monthly and annual subscriptions.  You can sign up for the option that best fits your needs by logging into your SecureMail account.