SEO Customer Liaison (SEO Account Manager)

Summary

The SEO Account Manager will be the primary contact for clients and will facilitate with other departments internally to provide the best level of customer service to our clients, ensuring needs are met in a timely, efficient, professional manner. Will also provide direct support to SEO Analysts. This position involves heavy client contact via phone and email.

Essential Duties

  • The SEO Account Manager is responsible for
  • Serving as primary point of contact for client and liaison between internal departments
  • Relaying SEO Analyst Recommendations to the Client
  • All Client Communications (in writing or by phone) including change requests
  • Answering client questions regarding PBHS services
  • Scheduling Initial Consultation if Website is already live at campaign initiation
  • Facilitating Changes Work Orders
  • Handling SEO Maintenance Work Orders for Name, Address and Domain changes, etc.
  • Managing Billable Change Authorization process
  • Performing Client Requested Website Changes using Content Management System (CMS), including, but not limited to:
    • Updates/Addition of Dr. and Staff bios, office tours, smile galleries
    • Updates to Featured pages
    • Addition of client supplied content
    • Updating forms
    • Minor layout changes
  • Evaluating client website and recommending changes to increase effectiveness of PBHS services
  • Initiating and managing off-page listings as well as directory clean up
  • Facilitating Theme Changes, including basic changes to website design, and offering recommendations to client
  • Updating Contact information for client
  • Notifying Analyst when client requested changes are complete, so they can be optimized
  • Responding to basic Report questions from client, including how to login, how to read reports, etc.
  • Scheduling Consultations and Check-ins with client as well as scheduling check-In calls for SEO Analyst with client
  • Off-Page Directory work including Google My Business verification and optimization, cleanup, initial submissions, etc.
  • Answering simple questions on use of Launch Survey (full Survey training to go through Support) and minor changes (i.e. survey questions)
  • Responding to contract related questions
  • Other duties as assigned.

Knowledge, Skills & Experience

  • High School Diploma – AA or AS preferred
  • 1 – 2 Years Customer Service
  • Organized and detailed orientated, with proven time management skills
  • Strong customer service orientation and skills
  • Excellent written and verbal communication skills
  • Ability to organize and track a wide variety of concurrent activities
  • Technical aptitude with knowledge of or interest in learning Search Engine Optimization (SEO)
  • Previous experience with WordPress or other commercial content management systems helpful
  • Thrive in a fast-paced environment and working with a variety of people while maintaining professionalism
  • Proven ability to develop and maintain positive working relationships and professionalism with clients, co-workers, supervisors, etc.
  • Must have the ability to prioritize workload, manage multiple projects with fast turn-around times, meet deadlines while maintaining quality of work, and displaying a positive attitude
  • Commitment to well executed, high-quality work
  • Excellent attendance and punctuality a must
  • Job Posting Application

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