Technical Customer Support

Summary

This person is responsible for account setup, training, and routine customer interaction in support of all PBHS products including truForm, Collaborator, website editing, e-mail accounts and iConsult. Will include support of additional product lines as they become available.

What kind of skills and experience should you have? (Essential Knowledge, Skills, and Abilities)

  • Customer service experience
  • Solid problem solving, troubleshooting and research skills
  • Interest and basic knowledge of new technology and devices
  • Ability to complete detail-oriented programming projects quickly and efficiently

Additional Skills (helpful but not required)

  • Working knowledge of HTML
  • Working knowledge of Word Press
  • Working knowledge of Adobe Acrobat Forms
  • Ability to quickly learn new web scripting languages and technologies
  • Ability to code data driven web pages using ASP, ASP.NET or php preferred, but not required

A Support Team member should

  • Be fast and efficient
  • Help and sooth confused or troubled clients
  • Be able to anticipate the needs of a client
  • Multitask, prioritize and respond to help desk requests in accordance with company procedures
  • Train customers for various online products including Blogs, CMS, Email Marketing, Online Forms and iPad Applications
  • Assist us in building up our Knowledge base and Training documentation
  • Work with our development teams to resolve advanced issues
  • Work closely with programmers to create online forms and improve our systems
  • Have the ability to prioritize workload and meet deadlines while maintaining quality of work
  • Be organized and detail orientated
  • Be committed to excellent attendance and punctuality

We support: truForm, Secure Email, Word Press support, ADA TV, email, gravity forms, Collaborator, inForm, iConsult, SSL and DNS.

Physical Requirements

Constant sitting and computer work, frequent walking and telephone work.

Work Environment

Employee works in a busy administrative office with moderate noise.

Job Posting Application

  • Privacy Policy
  • Drop files here or
    Accepted file types: pdf, docx.
  • This field is for validation purposes and should be left unchanged.