Email FAQ

Your domain name is also known as your website address. For example, pbhs.com or pbhssupport.com are domain names.

It only matters in your password.

Your password requires a string of at least 6 characters, including 1 upper case letter, 1 lower case letter and a number or a symbol. This is for security purposes. It is also important that you do not use a password like Password01 or the name of the person's account.

Your message did not reach some or all of the intended recipients.
Subject:    RE:
Sent: 8/4/2011 11:33 AM

The following recipient(s) cannot be reached:
'Email recipient name' on 8/4/2011 11:33 AM
Server error: '550 not local host email address, not a gateway'

You probably don't have the box checked for "my outgoing server requires authentication"

If you have AT&T, Bellsouth, SBCGlobal, Verizon or Qwest as your internet provider (ISP), then they are likely blocking you from sending outgoing mail. You can override it by changing your outgoing (SMTP) mail port to 101.

Log in to webmail with your admin account. Further instructions are here.

Click the "Preferences" tab in the lower left section of the web mail screen. Scroll down to the "Vacation Message" section and check the "Enable" checkbox. Enter your vaction message in the text area. Click the "Save" button just below the "User Preferences" headline.

To disable the vacation message, clear the "Enable" checkbox and the text area. Click the "Save" button just below the "User Preferences" headline.

Click the "Preferences" tab in the lower left section of the web mail screen. Enter the forwarding email address in the "Forward To" box in the "General User Settings" section. Click the "Save" button just below the "User Preferences" headline.